Privacy Policy
Hengshui Kunyo Industrial Components Co., Ltd. (“KUNYO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting kunyoindustrial.com or contacting us regarding our products and services.
This Privacy Policy explains what information we collect, how we use it, and the choices you may have regarding your personal information.
1. Information We Collect
We may collect information that you voluntarily provide when you:
- Submit an inquiry or contact form
- Request a quotation
- Contact us by email
- Contact us through WhatsApp or other communication channels
- Communicate with us regarding products, samples, orders, delivery, or technical requirements
The information you provide may include:
- Name
- Company name
- Country or region
- Email address
- Telephone or WhatsApp number
- Product requirements and specifications
- Inquiry or message content
- Other information you choose to provide
We only request information that is reasonably necessary to respond to your inquiry or provide our products and services.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic region
- Date and time of access
- Website interaction and usage data
This information is generally used for website operation, security, performance analysis, and improvement.
3. How We Use Your Information
We may use the information we collect to:
- Respond to product inquiries and quotation requests
- Recommend suitable products or specifications
- Prepare quotations and process orders
- Communicate about samples, production, shipping, quality, and after-sales service
- Provide customer support
- Improve our website, products, and services
- Analyze website traffic and visitor behavior
- Prevent fraud, abuse, or security threats
- Maintain necessary business and transaction records
- Comply with applicable legal or regulatory requirements
We do not use personal information for purposes that are unrelated to our business relationship without an appropriate basis.
4. Contact and Inquiry Forms
When you submit an inquiry through our website, the information entered in the form is sent to us so that we can review your requirements and respond.
Information submitted through inquiry or contact forms may be retained as part of our business correspondence and customer service records.
Please avoid submitting sensitive personal information that is not necessary for your business inquiry.
5. Email and WhatsApp Communications
If you contact us by email or WhatsApp, we may retain the information contained in the communication in order to respond to your inquiry and maintain relevant business records.
WhatsApp and other third-party communication services operate under their own privacy policies and data-processing practices. We do not control how these third-party services process information on their platforms.
6. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behavior, and improve website performance.
We may use services such as Google Analytics and Google Site Kit to collect aggregated information about website traffic and usage.
Analytics providers may receive information such as your browser type, device information, IP address, pages visited, and interactions with the website in accordance with their own privacy policies.
Where required by applicable law, non-essential cookies and analytics technologies should be used only after appropriate consent has been obtained.
You may also control or delete cookies through your browser settings.
7. Legal Basis for Processing
Where applicable under data protection laws, we may process personal information based on one or more of the following grounds:
- Your consent
- Taking steps at your request before entering into a business transaction
- Performance of a contract or order
- Our legitimate business interests, such as responding to inquiries and maintaining business communications
- Compliance with legal obligations
You may withdraw consent where processing is based on consent, subject to applicable legal requirements.
8. How We Share Information
We do not sell or rent personal information to third parties.
We may share limited information with service providers when reasonably necessary to operate our business, including providers of:
- Website hosting
- Website analytics
- Email services
- Communication platforms
- IT and security services
- Logistics and shipping services
- Payment or financial services where applicable
These providers may process information only as necessary to provide their services, subject to their respective contractual and privacy obligations.
We may also disclose information where required by law, regulation, court order, or other lawful authority.
9. International Data Transfers
KUNYO serves customers in different countries and regions.
If you contact us from outside China, your information may be transferred to and processed in China or in other countries where our service providers operate.
Where applicable, we take reasonable steps to handle personal information in accordance with relevant data protection requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Responding to inquiries
- Managing quotations and orders
- Providing customer service
- Maintaining business records
- Meeting accounting, tax, legal, or regulatory requirements
- Resolving disputes
Retention periods may vary depending on the type of information and the nature of the business relationship.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
11. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on your country or region, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent where applicable
- Request information about how your data is used
To exercise any applicable privacy rights, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, or communication services.
These third parties operate independently from KUNYO and have their own privacy policies.
We are not responsible for the privacy practices or content of third-party websites or services.
14. Children’s Privacy
Our website is intended for businesses, industrial buyers, distributors, engineers, and other professional users.
It is not directed toward children or minors, and we do not knowingly collect personal information from children through our website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.
The latest version will be published on this page with an updated effective date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Hengshui Kunyo Industrial Components Co., Ltd.
Address: No. 555 Longxing Road, High-Tech Zone, Hengshui, Hebei, China 053000
Email: sales@kunyoindustrial.com
Website: kunyoindustrial.com